Call Center Training

  • Categories ONLINE COURSES
  • Total Enrolled 0
  • Last Update August 22, 2020


This course will make your call center achieve maximum excellence at all levels – for your managers, supervisors and agents. The course focuses on training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to improve performance.

This Call Center course is customized with casework to represent “your typical customer call/contact”.

By the end of this Course, you will be able to:

Project professional credibility, authority and presence
Communicate compellingly and have the intended impact
Build the power needed to get the job done
Maintain key relationships to access information and support
Analyze situations, make decisions and solve problems calmly
Improve the working life of your team
Raise your performance from activity level to leadership

Who Should Take This Course?

Anyone in an Customer Relationship management, administrative, secretarial or support staff role.